This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well.
I have recently purchased a number of items needed to set up a new home. Some products worked out; some didn't, or couldn't be shipped in time. However, throughout, I have spoken with countless Wayfair employees who have been helpful, respectful, understanding and empathetic! They always, always make things right, no exceptions.
This is the best thing I've ever used! I bought it during the anniversary sale and plan to buy another. I've used it every day since it came. Everyone must own one! Shipping was FaST as well. Arrived in 2 days with regular shipping.
I order a Freestanding Coat Rack on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience.
I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever.
I was quite surprised with the low ratings. However, this was my first purchase buying Freestanding Coat Rack. The site was easy to search for what I needed and provided much information on the Freestanding Coat Rack. I loved how I was able to order Freestanding Coat Rack before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.
I ordered Freestanding Coat Rack. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Freestanding Coat Rack. It took about a week to deliver. The Freestanding Coat Rack came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian.