I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Workbench, one I had priced locally and found on Wayfair for less than half the retail cost. When the Workbench arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Workbench the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Workbench.
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Workbench was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Workbench are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest!
These Workbench is a classic. The color is beautiful, too. Overall, I'm glad I bought it. Pro-Line Dimension Next 5" H Shelving Unit is smart and worth the dollar. These Workbench were perfect, I get compliments on it all the time and I'm sure this will be my favorite Workbench. It was worth every penny! Buy buy buy!
I have purchased the Workbench from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company
I bought this furniture for work, and it has been nothing short of perfect. I would highly recommend this hotel to anyone who is in the market for a Workbench. Very well priced, versatile and good looking Workbench!
I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!